By purchasing a ticket by telephone, in person over the counter, via the website (including Print at Home tickets), or via an agency, you are agreeing to these terms and conditions.
Tickets for a specific date or period of performance cannot be cancelled and are non-refundable. Consumer cancellation rights apply to the purchase of Memberships and Gift Vouchers. You have the right to cancel these goods within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase. If you wish to cancel, you must inform us by letter sent by post, fax or email.
We will only refund tickets if the performance has been cancelled. If a booking fee has been charged, this will also be returned. If you purchased your tickets online, we are unable to refund the per ticket booking fee charged for this service. We regret that tickets cannot be refunded due to adverse weather conditions if the performance goes ahead. No refund on pre-booked tickets will be made on the announcement of a subsequent special offer.
If you are unable to attend a performance, at the discretion of the Box Office Manager, we will endeavour to resell the tickets on your behalf at a charge of 10% of the face value, up to a maximum of £10. Tickets for resale will not be accepted within one hour of the performance start time.
Please note: Any booking fees or postage charges will not be refunded.
We are happy to make ticket exchanges under the following conditions: A 10% charge of the face value (up to a maximum of £10) will be made up to 24 hours before a production, and is only available for the same production or event. Exchanges are not available for group bookings of 20 or more.
Please note: You will not be charged a booking fee for a second time.
At the discretion of the Box Office, we will replace lost or destroyed tickets free of charge. This service is not available for standing events or events held in The Studio.
For your protection and in accordance with the Data Protection Act 1998, we only take your address in order that we can contact you in the event of a cancellation; authorise a credit / debit card transaction; mail out your tickets, if requested; and keep you informed of future events. If you do not wish to receive this information, or us to contact you for any other reason, please let us know.
Booking fees: Phone/Counter - £1 per ticket plus postage charge where applicable. Online - £1.50 per ticket plus £1 per transaction (to cover postage where applicable).
From time to time we have special offers available for certain productions. These are time-limited and specific terms on availability and other conditions will be advertised with each individual offer.
From time to time we run competitions for certain productions. These are time limited and specific terms on prize availability and other conditions will be advertised with each competition.
For a full list of Competition Terms and Conditions, please read our Competition Terms here.