Following the government’s directives to the public to help stop the spread of coronavirus, Bradford Theatres venues will remain closed until further notice.
Over the past few months a small number of Bradford Theatres staff have been working in our covid secure offices on an ad-hoc basis, to complete tasks that cannot be carried out working from home. Mainly refunding returned tickets received through the post and posting out tickets. Due to the recent government announcement of a second national lockdown from Thursday 5 November we are currently unable to work in the office. This will mean that a number of services will be delayed. As soon as we can we will process any returns and post out pre-bought tickets. We appreciate your patience during this difficult time.
We have a small number of Box Office staff who are able to take incoming calls from our customers. The Box Office phone lines are open Monday to Friday, 10am to 4pm on 01274 432000 or for Group Bookers on 01274 437788.
Email remains the most effective way for us to communicate with our customers. You can log on to your online account at any time to check your email and mailing preferences. Please do this and update if needed to ensure you receive the latest email communications. Keep checking the list of cancelled and rescheduled shows below for the most up to date information.
Thank you once again for your support and we look forward to welcoming you back soon.
How can I get in touch with Bradford Theatres during this period of closure?
The Box Office phone lines are open Monday to Friday, 10am to 4pm on 01274 432000 or for Group Bookers on 01274 437788. You can send us an email via our contact us page.
Which performances will be affected by this closure?
We plan to re-open as soon as it is safe to do so and will be responding as quickly as we can to the latest advice from Bradford Council, central government and national industry organisations such as UK Theatre. Keep checking the lists of cancelled and rescheduled shows on our website.
When will I find out if an event is postponed, rescheduled or cancelled, and how will that affect me if I have tickets?
Bradford Theatres will send an email to customers affected. If you don’t have an email address listed on your account a member of the Box Office team will call customers, if a contact number has been provided.
I’ve seen on social media that an event I have tickets for has been rescheduled. Will my tickets be valid for the new date or will I be offered a refund?
You should have been contacted via email with these details. You can log on to your online account at any time to check your email and mailing preferences. Please do this and update if needed to ensure you receive the latest email communications. We are currently working to re-issue Print at Home tickets for rescheduled shows. This means if you selected PAH tickets when booking you will receive new tickets in due course. If you received printed tickets from Bradford Theatres either in person or in the post these will still be valid for the rescheduled date.
How will my refund be processed?
Refunds for shows cancelled due to the coronavirus are processed automatically by our Box Office team and you will receive the full ticket price paid, less the per-ticket booking fee back to the card you originally paid with.
Why haven’t I been refunded the booking fees?
There is a cost to processing your ticket purchase, customer enquiries and subsequent refunds. Our booking fees pay towards the local, dedicated Box Office team who are currently working flat out to deal with the current situation.
If you purchased your tickets via our website, in accordance with our terms and conditions of sale, we cannot refund the per-ticket booking fee charged for this service. Please also note that any postage charges will not be refunded.
If you booked in person or via our telephone booking line and would like to be refunded for booking fees, please call the Box Office on 01274 432000.
Can I get a refund or exchange if I no longer wish to come to a performance I have booked for?
We’re happy to process a refund should you need one. Please consider if you are able to swap your booking for another show, take a credit on your account or make a donation to Bradford Theatres instead of a refund.
I was really looking forward to coming to a show that has been cancelled. Will it be rescheduled?
Our team is working with producers to confirm the situation and discussing if their cancelled tours will be rescheduled to a later date. Please keep checking our website and social media channels for the latest information.
How long is this period of closure likely to be extended for?
We are monitoring the situation and we will respond as quickly as we can to the latest advice from Bradford Council, central government and national industry organisations such as UK Theatre.
Any news will be shared on our website, social media channels and via email.
I’m concerned about the future of Bradford Theatres’ venues in these unprecedented circumstances. What can I do to help?
These are hugely uncertain and difficult times for the theatre industry across the whole of the UK. Please consider if you are able to swap your booking for another show, take a credit on your account or make a donation to the theatre instead of a refund. You can also support Bradford Theatres and invest in the future of local live performance by purchasing a Friends Membership or gift vouchers.