The Box Office phone lines are open Monday to Friday, 9am to 5pm on 01274 432000 or for Group Bookers on 01274 437788.
Email remains the most effective way for us to communicate with our customers. You can log on to your online account at any time to check your email and mailing preferences. Please do this and update if needed to ensure you receive the latest email communications. Keep checking the list of cancelled and rescheduled shows below for the most up to date information.
We have been granted the use of UK Theatre’s See It Safely mark and Welcome to Yorkshire’s We’re Good To Go mark. This means we are complying with the most recent Government and industry Covid-19 guidelines to ensure the safe return of all our customers and staff.
Please take a moment to read our current guidelines for attending a show at one of Bradford Theatres’ venues and watch our re-opening video for St George’s Hall here
What time should I arrive on the night?
The venue doors will open 45 minutes before the stated performance time. You will be asked to enter the auditorium and take your seat straight away.
Do I have to arrive via a specific door?
For our summer season at St George’s Hall, you will need to access the venue via specific doors, depending on your seating area:
- Stalls seats: access via the external ramp
- Dress Circle seats: access via glass foyer entrance and go upstairs
- Grand Tier seats: access via the Hall Ings entrance
Staff will be on hand to assist you and digital and freestanding signage throughout the venue will help guide you.
Will I have to queue outside?
On arrival at the venue please join the queue, ensuring you maintain a safe distance from others. Staff will be on hand to assist you. Ensure your full group is present before joining the queue.
Do I need to wear a mask inside the venue?
You are required to wear a face covering at all times during your visit if you are aged 11 or over, unless you are exempt. Face coverings should only be removed temporarily when eating or drinking, which should only be done when you are seated.
Do I have to scan the QR code for NHS Test & Trace when I arrive? What if my phone doesn’t work with the app?
There will be NHS Test and Trace QR codes signs displayed in the venue as you enter. Please download this app before you arrive and be prepared to check in when you attend. If your phone doesn’t permit use of the app, please see a member of staff upon arrival to share your contact details. As part of the booking process, your details have been recorded in line with the Government’s requirements for NHS Test and Trace. In accordance with NHS requirements, Bradford Theatres/Council will hold your data for NHS Test and Trace purposes for 21 days, which will start from the date of your visit to one of the Bradford Theatres’ venues, after which it will be securely destroyed.
Will there be enhanced cleaning taking place?
Yes, enhanced cleaning will take place focusing on high frequency touch-points such as hand rails, door handles and barriers.
Will there be hand sanitising stations at the venue?
You will be asked to sanitise your hands on arrival. There are hand sanitiser stations and hand washing facilities throughout the venue.
Will the toilet facilities be open?
Toilets remain open with enhanced cleaning regimes. Some sinks and urinals may be taken out of use to maintain social distancing. A toilet queue management system will be in place for your safety and comfort.
Will the cloakroom be open?
No - please be aware there is no bag or coat storage available. Small bags and items must be carried with you, so please try to bring a minimum amount of baggage to the venue.
Is there a designated route around the venue?
When moving around the venue, please follow the clearly marked routes and signs to avoid congestion and maintain safe distances. In a limited number of areas in the auditorium you may have to briefly pass other audience members along the row in order to access your seats. Please ensure that your face covering remains on and that you face forwards as you move along your row. Please queue responsibly where indicated.
What happens when the show finishes?
To assist with social distancing, we will be directing customers to leave row by row and you may be asked to wait before leaving your seat. When exiting the venue please follow staff direction and marked routes and signs to avoid congestion and maintain safe distances.
How can I get in touch with Bradford Theatres during this period of closure?
The Box Office phone lines are open Monday to Friday, 9am to 5pm on 01274 432000 or for Group Bookers on 01274 437788. You can send us an email via our contact us page.
Which performances will be affected by this closure?
We plan to re-open as soon as it is safe to do so and will be responding as quickly as we can to the latest advice from Bradford Council, central government and national industry organisations such as UK Theatre. Keep checking the lists of cancelled and rescheduled shows on our website.
When will I find out if an event is postponed, rescheduled or cancelled, and how will that affect me if I have tickets?
Bradford Theatres will send an email to customers affected. If you don’t have an email address listed on your account a member of the Box Office team will call customers, if a contact number has been provided.
I’ve seen on social media that an event I have tickets for has been rescheduled. Will my tickets be valid for the new date or will I be offered a refund?
You should have been contacted via email with these details. You can log on to your online account at any time to check your email and mailing preferences. Please do this and update if needed to ensure you receive the latest email communications. We are currently working to re-issue Print at Home tickets for rescheduled shows. This means if you selected PAH tickets when booking you will receive new tickets in due course. If you received printed tickets from Bradford Theatres either in person or in the post these will still be valid for the rescheduled date.
How will my refund be processed?
Refunds for shows cancelled due to the coronavirus are processed automatically by our Box Office team back to the card you originally paid with.
Can I get a refund or exchange if I no longer wish to come to a performance I have booked for?
We’re happy to process a refund should you need one. Please consider if you are able to swap your booking for another show, take a credit on your account or make a donation to Bradford Theatres instead of a refund.
I was really looking forward to coming to a show that has been cancelled. Will it be rescheduled?
Our team is working with producers to confirm the situation and discussing if their cancelled tours will be rescheduled to a later date. Please keep checking our website and social media channels for the latest information.
I’m concerned about the future of Bradford Theatres’ venues in these unprecedented circumstances. What can I do to help?
These are hugely uncertain and difficult times for the theatre industry across the whole of the UK. Please consider if you are able to swap your booking for another show, take a credit on your account or make a donation to the theatre instead of a refund. You can also support Bradford Theatres and invest in the future of local live performance by purchasing a Friends Membership or gift vouchers.