By purchasing a ticket by telephone, in person over the counter, via the website (including Print at Home tickets), or via an authorised Bradford Theatres agency, you are agreeing to these terms and conditions.
You can book with confidence knowing that if we are required by COVID-19 government guidance or restrictions to cancel or postpone a performance, you will be offered a refund, credit or exchange to another performance.
In addition, tickets can be refunded or exchanged up to 24 hours before a performance for reasons highlighted below. You should not attend the venue if you:
Please check the latest Covid advice and restrictions that apply both nationally and in Bradford before you attend, including any additional measures that may apply if you or a member of your household bubble is vulnerable to Covid 19.
With the exception of our Covid Guarantee, tickets for a specific date or period of performance cannot be cancelled and are non-refundable. Consumer cancellation rights apply to the purchase of Memberships and Gift Vouchers. You have the right to cancel these goods within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase. If you wish to cancel, you must inform us by letter sent by post, fax or email.
Excepting the Covid Guarantee, we will only refund tickets if the performance has been cancelled. If a booking fee has been charged, this will also be returned. If you purchased your tickets online, we are unable to refund the per ticket booking fee charged for this service. We regret that tickets cannot be refunded due to adverse weather conditions if the performance goes ahead. No refund on pre-booked tickets will be made on the announcement of a subsequent special offer.
If you are unable to attend a performance, at the discretion of the Box Office Manager, we will endeavour to resell the tickets on your behalf at a charge of 10% of the face value, up to a maximum of £10. Tickets for resale will not be accepted within one hour of the performance start time.
Re-sale or transfer of tickets for profit or commercial gain is not permitted and may result in tickets being cancelled without refund.
If ticket sales patterns indicate purchase is made with the sole intention of re-sale for profit (such as multiple purchases for a single event), we may require the purchaser to pick up tickets in person from one of our venues. Failure to do so will result in the tickets being cancelled without refund and invalidated for the event. The purchaser may also be blacklisted / prevented from buying further tickets.
Please note: Any booking fees or postage charges will not be refunded.
We are happy to make ticket exchanges under the following conditions: A 10% charge of the face value (up to a maximum of £10) will be made up to 24 hours before a production, and is only available for the same production or event. Exchanges are not available for group bookings of 20 or more.
Please note: You will not be charged a booking fee for a second time.
At the discretion of the Box Office, we will replace lost or destroyed tickets free of charge.
The General Data Protection Regulation and the Data Protection Act 2018 provide a modernised, accountability-based compliance framework for data protection in the UK. It is intended to strengthen privacy rights in relation to personal information.
You give us your information when you buy a ticket over the telephone or online from our website, sign up for one of our events, update your preferences on our website, or book a table in our restaurant. We also keep your details when you sign up to receive email from us. We use this data to provide you with the events, products, services or information you asked for.
If you do not wish to receive this information, or us to contact you for any other reason, please let us know. Or you can manage your preferences at any time on your online account.
Booking fees: Phone/Counter - £2 per ticket plus postage charge where applicable. Online - £2 per ticket plus £1 per transaction (to cover postage where applicable).
From time to time we have special offers available for certain productions. These are time-limited and specific terms on availability and other conditions will be advertised with each individual offer.
From time to time we run competitions for certain productions. These are time limited and specific terms on prize availability and other conditions will be advertised with each competition.
For a full list of Competition Terms and Conditions, please read our Competition Terms here.