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Terms & Conditions

By purchasing a ticket via telephone, in person over the counter, via the website (including e-tickets), or via an authorised Bradford Theatres agency, you are agreeing to these terms and conditions.

If you are purchasing tickets to a Darley Street Market event, please find their additional Terms and Conditions here.

Ticket refunds & exchanges

Ticket resales

If you are unable to attend a performance, at the discretion of the Box Office Manager, we will endeavour to resell the tickets on your behalf at a charge of 10% of the face value, up to a maximum of £10. Tickets for resale will not be accepted within one hour of the performance start time.

Re-sale or transfer of tickets for profit or commercial gain is not permitted and may result in tickets being cancelled without refund.

If ticket sales patterns indicate purchase is made with the sole intention of re-sale for profit (such as multiple purchases for a single event), we may require the purchaser to pick up tickets in person from one of our venues. Failure to do so will result in the tickets being cancelled without refund and invalidated for the event. The purchaser may also be blacklisted / prevented from buying further tickets.

Please note: Any booking fees or postage charges will not be refunded.

Ticket exchanges

We are happy to make ticket exchanges under the following conditions:

A 10% charge of the face value (up to a maximum of £10) will be made up to 24 hours before a production, and is only available for the same production or event. Exchanges are not available for group bookings of 20 or more. 

Please note: You will not be charged a booking fee for a second time.

Ticket protection

Our ticket refund protection, provided by Secure My Booking, allows you to recover the full paid ticket price (including booking fees and postage). With refund protection, you can apply for a refund in the event of: Accident, injury, or illness including COVID19, severe weather preventing travel to the venue, travel delays due to breakdown or public transport breakdowns & strikes, plus much more. 

Please note, supporting documents will be required when applying for a refund. Secure My Booking protection can be bought via Bradford Theatres over the phone, online or at our counters at the time of show ticket purchase. For full terms & conditions please click here. Secure My Booking protection is non-refundable through Bradford Theatres. 

Lost or destroyed tickets

At the discretion of the Box Office, we will replace lost or destroyed tickets free of charge.